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SkinStore: Products & Services

SkinStore is a high end online retailer of quality skin, cosmetics, hair, and fragrance products for both men and women.  Some of the brands the retailer sells on their website are Too Faced, Clairsonic, Perricone, Philosophy, Bare Minerals, CHI, Snowberry, Frederic Fekkai, Jack Black, Illuminare, Bliss, Tweezerman, and Jane Iredale.  SkinStore sells over 200 different product brands with thousands of product selections

SkinStore: Company Background

SkinStore's Director of Operations is Mr. Steve Brown.  SkinStore is located at 11344 Coloma Road, Suite 725, in Gold River, California.  SkinStore carries products that contain prescription strength ingredients, salon brands, and designer name brand cosmetics, skincare, and hygiene products.  Customer service can be contacted by phone by calling (916) 475-1464, locally, or toll-free at (888.) 586-SKIN (7546).  Their customer service telephone hours are Monday through Friday from 9 am to 9 pm (EST).  Estheticians are available for assistance via SkinStore's customer service line.  You may also place orders when calling customer service.  To contact SkinStore's business office, call Monday through Friday from 8 am to 5 pm (PST) at their main phone number (916) 475-1400, toll-free at (800)-393-9868, or outside The United States at (916) 475-1464.  SkinStore's mailing address is listed below.  This is another way the retailer can be contacted. 

ATTN: Customer Support
11344  Road, Suite 725
Gold River, CA 95670

SkinStore: Customer Feedback & Reviews

SkinStore receives 4 out of a possible 5 stars on Epinions.  Customers at Epinions are satisfied with their products, selection, prices, their customer service, and especially their great pricing and swift shipping.  Customers at Mr. Rebates give SkinStore 9.33 out of a possible 10 points.   The site arrived at these ratings, because customers rate their product selection at 8.77 out of a possible 10 points, their pricing at 8.58 out of a possible 10 points, and their customer service at 9.08 out a possible 10 points.  Their composite score becomes 9.33, an average of all of the point factors they have been rated on.  Its great to know they offer shopping portal rebates, also. 

SkinStore: Business Credibility & Trustworthiness

SkinStore has been a Better Business Bureau (BBB) Accredited Business since April 22, 2004.  On a scale of A+ to F, SkinStore receives an exceptional rating of an A+, the highest rating one can attain with The BBB.  Just 5 complaints have been filed with The BBB against SkinStore in the last 3 years.  All matter have been resolved, including just one matter in the last 12 months.  In addition to being an A+ BBB Accredited BusinessSkinStore has been customer certified with  

SkinStore: Website Popularity & Google Ranking

SkinStore's website has a Google Pagerank of 5 out of a possible 10 points. The site also has an Alexa Traffic Rank of 39,712, worldwide and an Alexa Traffic Rank of 1,653 in The United States.  SkinStore has 486 back-links. SkinStore has a ranking of 20,663 in The United States, according to Quantcast. SkinStore's website has an SEO ranking of 68.5%. 


SkinStore: Social Media Presence

SkinStore has a Facebook account.  Their Facebook account has 18,439 likes.  SkinStore maintains a Twitter profile.  They have tweeted 5,700 times.  They are following 1,106 other Twitter profiles, and they have 2,439 followers of their Twitter profile.  SkinStore keeps a YouTube channel that contains 91 subscribers and has had 171,883 video views. 

SkinStore: Website Security & Safety

Google Safe Browsing reports that no suspicious activity has been reported about over the past 90 days. McAfee Site Advisor also reports that is a safe website to visit and use. has been certified McAfee Secure and was last visited by them on September 14, 2012.  The McAfee Secure Trust Mark only appears on a website when the site has passed McAfee's intensive, daily security scan. They test for possible personal information access, links to dangerous sites, phishing, and other online dangers. bears this valid indication.

SkinStore: Pricing & Packages

SkinStore offers pricing similar to their competitors, Sephora and DermStore.  Its a good idea to compare prices on the same or similar products with SkinStore and like websites before purchasing, because some identical products are cheaper on one website and not on the other, especially when SkinStore has sales.  Also when comparing prices, take into consideration that SkinStore offers free shipping on orders that are over $49.  Many other comparable sites only offer free shipping on product purchases $75.  Their shipping rates are quite reasonable as are their amazing prices.

SkinStore: Shipping Rates & Policies

SkinStore packs orders in 100% biodegradable, starch-based peanuts.

  • United States orders over $49 (after any discounts have been applied) ship FREE.
  • Any U.S. order of $49 or less (excluding taxes) will incur a standard shipping charge of $4.95.
  • Ground delivery, at SkinStore'sstandard shipping rate is required for orders containing DOT-restricted items.
    • Please allow 5-7 business days for ground transport deliveries.

50 United States PO Boxes, AFO, FPO

  • UPS Next Day Air Saver - $19.95
  • UPS 2nd Day Air - $9.95

United States Territories - Puerto Rico, Guam, and The United States Virgin Islands

  • USPS - $9.95
    • 7-10 business days
  • FedEx 2 Day Shipping - $24.95


  • USPS - $14.95
    • 7-10 business days
  • FedEx Canada $34.95
    • 3 business days

All Other Countries

  • USPS - $19.95
    • 10-14 business days
  • FedEx International - 44.95
    • 5-7 business days
      • delivery times may vary by location

SkinStore cannot ship DOT-restricted items to the locations listed below.

  • Alaska
  • Hawaii
  • military, international addresses, or addresses serviced exclusively by air

DOT Restricted items include the items listed below.

  • hairspray
  • shaving cream
  • deodorant
  • fragrance
  • nail polish and remover
  • aerosol products or medications in pressurized spray cans
  • products containing flammable, volatile or corrosive chemicals

About International Orders

  • Packing slips for orders shipped outside the United States show the total declared value, but do not include itemized pricing.
  • Detailed pricing information is contained in the confirmation email you receive when you place your order.
  • Please print or save this order confirmation receipt for your records.
  • International orders may be subject to customs inspections and fees according to regulations of the destination country.
  • SkinStore is not responsible for these actions or any reimbursement of Customs fees or taxes.

SkinStore cannot ship to the countries listed below.

  • Bosnia & Herzegovina
  • Croatia (Hrvatska)
  • Cuba
  • Egypt
  • Ghana
  • Indonesia
  • Iran
  • Iraq
  • Jordan
  •  Liberia
  • Libya
  • Macedonia
  • Malaysia
  • Mexico
  • Myanmar (Burma)
  • Montenegro
  • Nauru
  • Nepal
  • Nigeria
  • North Korea
  • Oman
  • Philippines
  • Romania
  • Saint Kitts & Nevis
  • Serbia
  • Somalia
  • Sudan
  •  Syria
  • Tunisia
  • Turkey
  • Vietnam
  • Yugoslavia
  • Yemen
  • Zimbabwe
    • All shipping services are not available in all areas.
    • When necessary, SkinStore reserves the right to change your delivery method at no additional cost.
SkinStore: Payment Methods Accepted

SkinStore accepts the payment methods listed below.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Bill Me Later
  • Check
  • Money Order

To place an order by telephone, call SkinStore Monday through Friday, 9 am to 9 pm (EST) at their toll-free number at (888) 586-SKIN (7546).  Callers outside The United States, call, (916) 475-1464.   


SkinStore: Returns, Refunds & Exchange Policy

If you are dissatisfied with any product purchased through SkinStore, you may return purchases in their original packaging within 30 days of your shipment receipt date. 

  • Customers pay for return shipment charges.
  • Returned products are subject to inspection by SkinStore.
  • Returned products may not be altered, over 50% used, or damaged.
  • Multiple Return Merchandise Authorization (RMA) requests for the same products are subject to review by SkinStore.
  • SkinStore reserve the right to deny multiple refunds on products purchased and returned more than once.
  • Returns that do not meet the return policy criteria do not qualify for a refund and may be returned at your expense.
  • Refund eligibility is determined upon receipt and inspection of your return.
  • SkinStore reserves the right to refuse refund on any return shipment.

Complete the web-form listed on this page to obtain an Return Merchandise Authorization (RMA) number or you can e-mail SkinStore at  You may also contact them by phone by calling (916) 475-1464, Monday through Friday, 9 am to 9 pm (EST). 

 Before shipping your return, follow the instructions listed below.

  • Include all parts, printed materials, and accessories, along with the product's original packaging.
  • Include a copy of your packing slip and RMA number with your return shipment.
  • The return mailing address is listed below.
11344 Coloma Road, Suite 725
Gold River, CA 95670


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